678bc Privacy Policy — Your Data Is Our Responsibility
678bc takes your personal information very seriously. This policy tells you what information we collect, how we use it, and how we keep it secure.
1. Introduction and Scope of Policy
678bc ("we", "us", or "the platform") is committed to creating a safe and reliable online gaming environment for players in Bangladesh. This Privacy Policy ("Policy") describes what personal information we collect when you use the 678bc platform, how that information is used, who it may be shared with, and what rights you have regarding your information.
This Policy applies to the 678bc website, mobile version, and all related services. By registering on our platform or using our services, you agree to the terms of this Privacy Policy. We ask that you read this Policy carefully in full.
2. What Information We Collect
Certain information is required to create and manage your account on the 678bc platform. We collect only the information necessary to provide our services.
2.1 Information You Provide Directly
Full name, date of birth, national identity card number (for identity verification), and gender. This information is provided at the time of account registration.
Email address, mobile phone number, and address. This information is used for account verification, important notifications, and support services.
bKash, Nagad, or Rocket number (for transactions), deposit and withdrawal history. Bank or card numbers are not stored directly on our servers.
Photo of national identity card or passport (as part of the KYC process), to ensure responsible gaming and meet legal obligations.
2.2 Automatically Collected Information
- IP address, browser type and version, operating system, and general device information.
- Time of access to the platform, duration of use, and which pages were visited.
- Gaming activity history — bets, wins and losses, preferred game categories. This information is used to improve our services and monitor responsible gaming.
- Information collected from cookies and similar tracking technologies (see Section 7 for details).
3. How We Use Your Information
678bc uses the information collected for the purposes described below. We process information only for legitimate, fair, and necessary purposes.
Creating, verifying, and managing accounts; processing deposits and withdrawals; applying bonuses and promotions; storing player statistics and transaction history.
Preventing fraud, money laundering, and other illegal activities; blocking unauthorized access to accounts; protecting data through SSL encryption.
Monitoring gaming behavior to identify problematic gaming patterns and providing the necessary support and tools to set limits.
To properly resolve your inquiries and complaints, address account-related issues, and operate our 24/7 Bengali live chat support.
Analyzing user experience to improve the platform, planning new games and features, and resolving technical issues.
Important account-related updates, transaction confirmations, and, with your permission, communication about promotional offers.
4. Information Sharing and Disclosure Policy
678bc never sells your personal information or transfers it to third parties for commercial purposes. However, we may share information in certain specific circumstances:
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Service Providers: With trusted third parties for payment processing (bKash, Nagad, Rocket), IT infrastructure, and customer support operations. These parties may use the information only to provide the specified services.
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Legal Obligations: It is our legal duty to provide information in response to court orders, legal processes, or valid requests from government authorities.
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Fraud Prevention: Limited information sharing with verification agencies as part of Anti-Money Laundering (AML) and Know Your Customer (KYC) processes.
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Business Transfers: Information may be transferred in the event of a company merger or acquisition, but the protections of this Policy will remain in place.
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With Your Consent: For any sharing beyond the cases above, we will obtain your explicit consent.
5. Data Security Measures
678bc has put in place technical and organizational measures to protect your privacy. Our security infrastructure follows industry best practices.
All data transfers are secured through SSL/TLS encryption. Stored sensitive information is kept in encrypted form.
Employees are given access only to the information necessary for their role. Regular security audits are conducted.
We collect only the information that is essential for providing our services. We refrain from collecting unnecessary information.
Although we make every effort to protect your information, no online system is 100% secure. We therefore ask you to remain vigilant as well — use a strong password and do not share your login details with anyone.
6. Data Retention Period
678bc does not keep your information longer than necessary. However, we are obligated to retain certain information for a specified period for legal, regulatory, or security reasons.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal and regulatory requirements |
| Transaction Information | 5 years from transaction date | AML and financial regulations |
| Identity Verification Documents | 5 years after account closure | KYC regulations |
| Gaming Activity Logs | 3 years | Responsible gaming monitoring |
| Support Communication Records | 2 years | Service quality assurance |
| Cookie and Browsing Data | 30 days to 2 years | Platform operations |
7. Cookies and Tracking Technologies
The 678bc platform uses cookies and similar technologies. Cookies are small text files stored in your browser. They help the platform remember your preferences and improve the quality of service.
7.1 Types of Cookies We Use
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Essential Cookies: For managing login sessions and security. Without these, the platform will not function properly.
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Functional Cookies: To remember your language preferences, display settings, and account preferences.
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Analytical Cookies: To collect platform usage statistics, which help us improve our services.
8. Your Rights and Choices
678bc believes you should have full control over your own information. You can exercise the following rights at any time:
You may request to see what information we hold about you. We will respond within 30 business days.
If any of your information is incorrect, request a correction. Updates can be made through account settings or live chat.
If you close your account, information beyond legal obligations will be deleted. Some information must be retained for a specified period for regulatory reasons.
You have the right to unsubscribe from marketing communications and to object to certain processing of your information.
To exercise these rights, contact our support team. After verifying your identity, we will process your request as quickly as possible.
9. Protection of Minors
678bc is a platform operated exclusively for those aged 21 and above. We do not intentionally collect or process information from anyone under the age of 21.
If a parent or legal guardian suspects that their child under the age of 21 is using our platform, please notify our support team immediately. We will resolve the situation promptly and appropriately.
10. About Third-Party Services
We rely on certain third-party technology providers to operate our services. These include game software providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and payment processing service providers.
These providers operate under their own privacy policies. 678bc is mindful of their data protection practices and works only with trusted providers.
We give third-party services access only to the information necessary to provide their services. They may not use this information for any other purpose.
11. Changes and Updates to This Policy
678bc may update this Privacy Policy from time to time — due to the launch of new services, changes in law, or improvements to our data processing practices. For any significant changes, we will take the following steps:
- The "Last Updated" date at the top of the Policy will be changed.
- For significant changes, a notice will be sent to your registered email address.
- A notification may be displayed when you log in to the platform.
- Continued use of the platform after changes have been made will be considered your acceptance of the new policy.
We advise you to review this Policy regularly. If you have any feedback or concerns about material changes to the Policy, you may let our support team know.
12. Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us. Our data protection team is always ready to assist you.
Email us for privacy-related requests:
[email protected]
Use our 24/7 Bengali live chat service for immediate assistance. We are active on Bangladesh Standard Time (BST, UTC+6).